Turn WhatsApp Conversations Into Business Growth
Manage WhatsApp conversations, segmented broadcast campaigns, visual automations, and BYOK AI auto-replies in one modern CRM workspace.
“Hi! Can we assign 10 agents to 1 WhatsApp number?”
WhatsApp Cloud API
Direct Meta integration with official API webhook reliability
Real-time Shared Inbox
Multi-agent assignment, private team notes & 24h timer
Visual Automation
Drag-and-drop workflow builder with triggers, conditions & actions
CRM & Pipelines
Visual Kanban boards, contact tags, custom fields & deal stages
AI Assistance
Smart auto-drafts, conversation summaries & knowledge base
Enterprise Security
Supabase Row-Level Security, tenant isolation & token encryption
Everything You Need to Manage Customer Conversations
Eliminate chaotic chat handoffs and missed messages. NX CRM unifies your WhatsApp messaging, CRM contacts, and automated workflows into one cohesive engine.
WhatsApp CRM
Centralize conversations, customer data, notes, and tags in one unified workspace.
Shared Inbox
Manage customer conversations with your team, assign chats, and collaborate with internal notes.
Visual Automation
Build visual workflows to automate welcome messages, lead routing, and repetitive tasks.
AI Intelligence
Use Gemini & OpenAI for smart reply suggestions, conversation summaries, and lead triage.
CRM & Pipelines
Track deals across customizable stages, organize contacts by tags, and follow up systematically.
Analytics & Reports
Track conversation volumes, agent response times, resolution rates, and automation metrics.
Your WhatsApp Conversations, Organized Like a CRM
Transform unstructured WhatsApp chats into structured customer relationship records. Track every interaction, assign conversations to teammates, apply tags, manage verified message templates, and monitor message delivery statuses in real-time.
WhatsApp Cloud API
Direct Meta BSP connection with no markup fees.
Custom Tags & Notes
Tag leads by interest and write private team notes.
Agent Assignment
Auto-route or manually delegate chats to team members.
Delivery Receipts
Real-time Sent, Delivered, and Read checkmarks.
One Shared Inbox for Your Customer Conversations
Stop passing one physical company phone around the office. Connect your WhatsApp Business number to NX CRM and let your entire sales, support, and billing team manage incoming customer queries simultaneously.
Role-Based Team Assignment
Assign chats to specific agents (Owner, Admin, Agent, Viewer) with fine-grained multi-tenant access controls.
24-Hour Messaging Window Timer
Live visual countdown indicator helps your agents reply within Meta’s 24-hour customer service window or switch seamlessly to verified templates.
Private Internal Team Notes
Leave internal notes inside conversation threads that are only visible to your teammates, never sent to the customer.
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Build Automation Visually
Automate customer journeys from first touch to closed deal. Create multi-branch flows with triggers, conditions, delays, AI reasoning, message templates, CRM updates, and external webhooks.
Inbound Message Received
Triggers when a customer messages with keyword "PRICE" or clicks a sponsored ad.
Check Contact Status & Tag
If contact is already a Customer vs New Lead.
Generate Intelligent Draft
AI analyzes conversation intent and extracts requirements.
Send WhatsApp Interactive Menu
Dispatches instant reply with quick reply buttons or catalog link.
Wait 15 Minutes
Pauses execution before follow-up sequence kicks in.
Assign to Senior Sales Agent
Routes qualified opportunity directly to assigned team member.
AI That Works With Your CRM
Bring your own API key (Google Gemini, OpenAI, Anthropic) or use built-in smart assistance. AI augments your team with instant drafts, thread summaries, and RAG knowledge grounding without taking control away from humans.
Live AI Reply Playground
Test how Gemini AI generates instant context-aware replies
AI Reply Suggestions
Generate contextual, on-brand message drafts in seconds using Google Gemini or OpenAI.
Conversation Summary
Instantly summarize lengthy WhatsApp threads into actionable bullet points for teammates.
AI Knowledge Base (RAG)
Connect company FAQs and product docs so AI drafts answers grounded in your business data.
Seamless Human Handoff
AI gracefully transfers complex inquiries to human agents when confidence threshold drops.
Real-time Translation
Translate incoming multilingual messages and generate replies in the customer’s native language.
AI Lead Scoring & Sentiment
Automatically evaluate buying intent, budget signals, and customer sentiment.
Bring Customer Conversations Into One Workspace
Manage your core WhatsApp traffic today, with native support for Telegram, Live Chat, and SMTP alerts, plus incoming Instagram and Messenger channels.
WhatsApp Cloud API
Official Meta Graph API with shared inbox, verified templates, media, and visual automations.
Telegram Bot
Connect Telegram bot channels to receive alerts, customer queries, and trigger automated flows.
Website Live Chat
Embed a lightweight live chat widget on your website that feeds inquiries directly into NX CRM.
Email Alerts (SMTP / Zoho)
Instant lead forwarding and escalation notifications to your sales reps via standard SMTP or Zoho.
Instagram Direct
Unified Instagram DM inbox and comment-to-DM automation for social sales campaigns.
Facebook Messenger
Centralize Facebook Page messages and Click-to-Messenger ad conversations in your CRM.
Capture, Qualify and Convert Leads
Every message is a potential deal. Capture inbound leads directly from Meta ads or website buttons, qualify them automatically with WhatsApp Flows and tags, and track them across visual pipeline stages until closed.
Turn WhatsApp Into a Customer Journey
Enable customers to browse products, confirm orders, receive payment links with UPI/QR codes, and get instant shipping updates without leaving WhatsApp.
Product Inquiries
Send rich media product cards and answer sizing/spec questions instantly.
Instant Payment Links (UPI / Cards)
Generate dynamic Razorpay & PhonePe links directly in WhatsApp conversations.
Order Confirmations
Automatically trigger verified WhatsApp templates when order status changes.
Delivery & Tracking Updates
Send real-time dispatch and tracking links to reduce customer support tickets.
Understand Your Customer Conversations
Gain complete visibility into your support responsiveness, sales agent velocity, and messaging quotas with real-time CRM dashboards.
First Response Time (FRT)
Measure how fast your team acknowledges inbound WhatsApp messages.
Conversation Volume & Trends
Monitor incoming vs outgoing messages by hour, day, and active campaigns.
Resolution & Closed Conversations
Track ticket resolution rates and customer satisfaction handoffs.
Agent & Team Performance
Audit individual agent response speed, open chat load, and closing ratios.
Pipeline Deal Velocity
Understand conversion rates from inbound lead to closed won customer.
Automation Trigger Execution
Inspect workflow success rates, webhook deliveries, and AI draft usage.
Connect Your Favorite Business Tools
NX CRM integrates directly with payment gateways, spreadsheets, appointment calendars, email servers, and custom webhooks.
Google Sheets
Auto-sync WhatsApp leads and contacts into Google Sheets in real-time.
Razorpay Payments
Generate dynamic payment links and UPI QR codes inside chat.
PhonePe PG
Collect UPI payments directly through PhonePe merchant links.
Zoho Mail & CRM
Instant lead alert emails via Zoho Mail SMTP and CRM webhooks.
Calendly & Calendar
Automated consultation scheduling links sent to WhatsApp contacts.
Zapier / Webhooks
Connect 5,000+ apps via outbound JSON webhooks on CRM events.
Stripe Payments
Accept international credit cards and multi-currency checkout links.
Telegram Bot
Two-way Telegram messaging bridge for multichannel support.
Plans Built for Teams of Every Scale
Start for ₹0 today with no credit card required. Upgrade anytime with instant Razorpay subscription activation and clear contact capacity.
Free
Perfect for exploring WhatsApp CRM and getting started.
- Shared Inbox & Basic CRM
- Basic Templates & Quick Replies
- Visual Automations (Up to 3 flows)
- Contact Deletion
- Broadcast Campaigns
Pro
Ideal for growing businesses needing higher capacity and unlimited messaging.
- Advanced CRM & Sales Pipelines
- Full Visual Automation Builder
- AI Auto-Reply & Google Gemini
- Full API & Webhook Access
- Contact Deletion
Business
For scaling teams that need advanced automation and campaign eligibility.
- Contact Deletion & Management
- Advanced Automation Engine
- Broadcast Eligibility (Coming Soon)
- Bulk Template Eligibility (Coming Soon)
- Multi-agent Shared Inbox & Roles
Enterprise
High-volume organizations requiring unlimited scale and custom capabilities.
- Full Contact Deletion & Management
- Enterprise Visual Automations
- Broadcast Eligibility (Coming Soon)
- Bulk Messaging Eligibility (Coming Soon)
- Dedicated Support & Onboarding
Have Questions? Talk to Our Team
Connect instantly on WhatsApp, give us a call, or send an inquiry. Our dedicated team at Nexora Spark Agency is ready to assist with onboarding, custom plans, and enterprise integrations.
Chat on WhatsApp
Message our specialists directly for quick product demos, pricing discussions, or technical queries.
Call Our Hotline
Speak directly with an enterprise solutions expert regarding high volume broadcasts & team onboarding.
Official Email
Send RFPs, custom security review questionnaires, billing receipts, or developer webhook requests.
Nexora Spark Agency
Official Tech & Operating Entity
Send an Inquiry Directly
Fill out this quick form and our WhatsApp solutions specialist will get back to you within 24 business hours.
Frequently Asked Questions
Everything you need to know about NX CRM, WhatsApp Cloud API compliance, team setup, and billing.