AI Grounded in Your Business Data
Connect Google Gemini or OpenAI with your own API key. AI assists human agents with high-accuracy drafts, thread summaries, and RAG knowledge retrieval without halluncinations.
Contextual Reply Suggestions
When a customer asks a question, AI analyzes the last 20 conversation messages and generates a polite, accurate response that agents can edit and send in one click.
RAG Knowledge Base
Upload company documents, pricing FAQs, and product sheets. Full-text and vector search retrieve exact clauses so answers are 100% grounded in your facts.
One-Click Thread Summarization
When reassigning a customer thread to a manager or specialist, click Summarize to get a concise 3-bullet briefing of the customer’s issue and needs.
Graceful Human Handoff
AI flags complex, high-urgency, or ambiguous questions and routes them directly to human agents, preventing awkward chatbot loops.