Team Collaboration
One WhatsApp Inbox for Your Entire Team
Eliminate communication bottlenecks. Invite agents with role-based permissions, assign conversations, leave internal private notes, and resolve queries collaboratively.
Smart Assignment & Queues
Auto-route chats to available agents or allow team members to claim unassigned conversations from the shared backlog.
24h Customer Service Window
Visual timer alerts agents to reply before Meta’s 24-hour free-form session expires, preventing missed customer interactions.
Private Internal Notes
Tag colleagues and store internal context directly within the customer’s thread without exposing private notes to the client.