Refund & Cancellation Policy
1. Subscription Cancellation
You may cancel your NX CRM paid subscription at any time directly through your workspace dashboard under the Billing tab. When you cancel:
- Your subscription will not renew at the next billing date.
- You will continue to have full access to your plan entitlements until the end of your current monthly billing period.
- No cancellation fees or penalties apply.
2. Refund Eligibility
Because NX CRM offers a fully functional ₹0 Free Tier to test and evaluate the software before upgrading, monthly subscription fees are generally non-refundable once the billing cycle commences. However, refunds are granted under the following specific verified conditions:
Duplicate Payments: In the event that a technical glitch or network error results in duplicate charges for the same subscription period, the duplicated transaction will be refunded in full.
Payment Debited but Not Credited / Activated: If funds were deducted from your bank account or card via Razorpay, but our server verification was unable to activate your workspace entitlement due to a gateway timeout, we will promptly reconcile and activate your plan or issue a full refund upon verification.
Accidental Plan Upgrade: If you accidentally upgraded to an incorrect tier and notify our billing department within 48 hours without exceeding free tier messaging thresholds, a prorated refund or tier adjustment may be processed at our discretion.
3. Non-Refundable Items
- Fees already paid for completed monthly billing cycles.
- Messaging costs charged directly by Meta for WhatsApp conversation category fees.
- Subscriptions suspended or terminated due to violation of Meta’s WhatsApp Business Policies or our Acceptable Use Policy.
4. Refund Processing Timeline
Approved refund requests are submitted to Razorpay within 2 business days. Depending on your issuing bank and original payment method (UPI, Debit Card, Credit Card, Netbanking), the funds will reflect in your account within 5 to 7 business days pursuant to standard banking settlement schedules.
5. How to Request a Refund or Billing Review
To report a billing discrepancy or request a refund, please email nexorasparkagencyofficial@gmail.com with your Razorpay Payment ID, account email, and workspace name.