Instagram Direct
Coming SoonUnified Instagram DM inbox and comment-to-DM flows.
What it does
Brings Instagram Direct conversations into the same workspace as WhatsApp for omnichannel customer support.
How it works
Will connect via Meta Instagram Graph API using standard OAuth permission grant.
Security & Privacy
Will leverage official Meta Graph API OAuth with least-privilege token scopes.
Key Capabilities
Unified Instagram Direct customer conversations
Story reply and post comment lead capture
Keyword-based auto-replies for product inquiries
Multi-agent conversation assignment
Step-by-Step Setup Guide
1Feature is currently in development (Coming Soon)
2Will require a linked Instagram Professional Account & Facebook Page
3Will support one-click OAuth connect from NX CRM dashboard