What it does
Allows support agents to receive customer inquiries from Telegram and send notifications to company broadcast channels.
How it works
Create a bot using @BotFather on Telegram, paste your Bot Token in NX CRM Settings, and webhook updates are mirrored in your inbox.
Security & Privacy
Telegram tokens are stored encrypted and validated per webhook call.
Key Capabilities
Instant bot creation via @BotFather
Receive inbound Telegram queries in CRM inbox
Outbound team alert broadcasts
Flow automation triggers from Telegram messages
Step-by-Step Setup Guide
1Open Telegram and message @BotFather to create a new bot
2Copy your generated HTTP API Bot Token
3Enter the token in NX CRM Settings → Integrations → Telegram
4Enable webhook listening and test communication